In 2010, Union Securities implemented Arius OpenAdvantage® to improve operational efficiency and provide a professional and personalized account opening procedure. For Union, one of Canada's largest independent brokerage firms, best in class client service is a crucial competitive differentiator, so making a good first impression is essential. The team at Union is using the OpenAdvantage® suite, and the results have exceeded expectations, says company CAO and CIO, Rob Titerle. He remarks that when Arius is implemented, "Clients get two advantages, faster account opening and more productive time with their brokers. From a corporate image and service perspective, this has a dramatic impact". More.

Mclean & Partners’ manual paper based account opening process involved a considerable amount of time and effort to maintain. Opening additional client accounts involved re-typing current information on the client application, a manual and time consuming task. The client account opening documentation, a word based document, could be easily amended, such as wording within the document and formatting by any staff member. The style of this word document, however, did not appear consistent with the branding of Mclean & Partners marketing material. In addition, staff were never sure if they were using the latest versions of new account forms. More.

Account opening is a vital process for Worldsource Securities Inc. (WSI), reaching every aspect of their business from the client and the advisor, through to operations. With their original paper-based system, WSI's advisors, branches and head-office struggled to complete and process applications in a timely fashion. Errors or incomplete documentation caused delays, wasted resources and added costs. WSI decided to automate their manual, paper-based account opening process to improve advisor productivity and deliver superior service to their clients. More.

Wellington West Capital Inc.’s adoption of leading technology solutions differentiates them from other investment firms enabling them to provide personal, thoughtful and intelligent strategies for their clients. Like the vast majority of financial services firms, Wellington West opened every customer account using a manual, paper-based process. The paper-based system worked, but as Wellington West grew, so did the headaches. Investment Advisors (IA's), branch managers, operations and the compliance department were all feeling the pain. As well, costs continued to climb – courier fees, papercosts, storage and headcounts were all increasing to support the management, filing and retrieving of client data. Wellington West realized an electronic account opening system with a powerful on-line document archive was necessary to support the growth of their business. More.